Terms and conditions

Always remember to read the Terms and Conditions before you make et purchases

The following sales and delivery terms apply to all deliveries from House of Mammashop ApS. The terms apply in cases where there are no other written agreements between you as the buyer and Mamma-shop.com

When you shop at Mamma-shop.com, all transactions and agreements are made in Danish. Transactions and agreements with children and young people under 18 years can only be made by parents or another adult person who can legally act on behalf of the child or young person. At Mamma-shop.com, you can only order goods via our website. When you shop at Mamma-shop.com, you enter into a transaction with:

House of Mammashop ApS
Sivlandvænget 3
5260 Odense S
CVR: 37919632

Phone: +45 36939022

Email: contact@mamma-shop.com

Prices

All prices are in local currency and include VAT for the shipping country. The prices are daily prices. 

Delivery

Our delivery times depend on which products you purchase. You can see the delivery time for each product. If the product is not in stock, you will receive an email or a call from an employee a few hours after the purchase.

Since we do not have all items in stock, delivery times can vary from approximately 1 to 14 days. Your order will be shipped when all items are packed and ready for dispatch. Therefore, the latest shipping date should be considered the actual shipping date. 97% of all shipments reach you the day after we have sent it from our warehouse.

Delivery of goods is considered to have taken place when Post Danmark or GLS has delivered the item to the specified delivery address, and you have received/signed for the item.

We ship to Denmark, Sweden, Greenland, Belgium, France, Holland, Italy, Poland, Spain, Germany, Austria, Portugal, Czech Republic, Romania, Bulgaria, Croatia, Slovakia, Cyprus, Latvia, Slovenia, Lithuania, Estonia, Luxembourg, Finland, Malta, Greece, Hungary, Norway, Ireland, UK, Switzerland. The price for shipping depends on which country you are sending to and can be seen at checkout. The price depends on the country, the type of goods, as well as the composition of the cart, including the total cart size.

Shipping

All shipments are sent with Post Nord or GLS.

To track a shipment, you will immediately receive an email from us with a track-and-trace code after we have shipped your order. Here you can log in to track your order.

Shipping costs can be seen when items are added to the cart and a delivery address is selected.

Shipping Prices:

Some items are too large for GLS and Post Nord and may therefore incur a delivery fee of 199 or 299 DKK. This covers pallet deliveries to private addresses. This will be indicated when you proceed to payment.

If it has been agreed with Mamma-shop.com that Post Danmark or GLS may leave the delivery at et specified location on the address e.g. "May be left in carport" or "Leave at front door" or similar, this is done at your responsibility and risk.
All shipments are insured by Mamma-shop.com. If you discover any damage to the package, this must be reported to Mamma-shop.com by contacting contact@mamma-shop.com.

Please note that if your package is not picked up at the Post office/package box in due time, the package will be sent back to our warehouse. In that case, shipping fees corresponding to our costs will be charged.

Payment

All prices on Mamma-shop.com are including VAT and excluding shipping. No money will be deducted from your account before the item is shipped. No payment fees are applied on Mamma-shop.com

We offer the following payment options:

1) Dankort, Visa Dankort, Visa, MasterCard, Maestro, American Express, Visa Electron, Diners Club, Mobile Pay, Viabill credit, and EAN invoicing. The payment is very simple and takes place over an encrypted and secure connection directly to PBS, which only you and PBS can read. Thus, no one else can see or store your information. When paying with a credit card, you are always protected against misuse. You have the option to reject a payment when you receive your payment overview. You have no deductible in the event that your payment card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system.

2) Viabill. You can read more about this option here: http://www.viabill.com

3) You have the option to pay with child benefits. This means that you order and receive your goods immediately, but that Mammashop only withdraws the money from your account the next time the child benefits are paid. That is, if you order on the same day that the child benefits come, you will be charged on the same day. If you buy the day after the child benefits are paid out, the money for your purchase will only be withdrawn the next time the child benefits are disbursed. If, for some reason, we cannot deliver your order immediately and your order is therefore delivered only after the child benefits are received, we will also only withdraw the money when the goods are dispatched. When using our service to pay with child benefits, the total order can max amount to 2,000 DKK, including any fees and shipping. It is not possible to combine paying with child benefits and Viabill payment.

You will receive an email when the item is shipped with an invoice and shipping information. 

Right of Withdrawal/Exchange

You have a 999-day right of withdrawal when you shop with us. To use the extended return right compared to the original 14 days according to the Consumer Agreement Act, it requires that these conditions are met.

The withdrawal period expires 30 days after the day you;

1) Have received your item
2) Take physical possession of the last item when it comes to an agreement about several different items that are ordered in one order and delivered individually
3) Take physical possession of the last batch or the last part when it comes to an agreement about the delivery of a product that consists of several batches or parts

You must notify us within 30 days of receipt that you wish to withdraw your purchase. The notification must be given by sending an email to contact@mamma-shop.com. In your notification, you must clearly indicate that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send it back. You will find it enclosed with your order confirmation/item - alternatively, you can use our return portal .
  You cannot cancel merely by refusing to accept the item without also giving us clear notice of this.

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased under one order. Note that you will not get the delivery costs refunded if you cancel part of your purchase.

Returns

You must return your order to us without unnecessary delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs associated with returning the item.
When returning, you are responsible for ensuring that the item is securely packaged.
You bear the risk for the item from the time of its delivery.

For uncollected items in post offices/package shops, you will be charged the return shipping in the same way as if you had returned via our return portal.
 
Certain items cannot be returned by normal mail due to their nature. This applies to Kids beds, larger furniture, etc.
The costs for returning are expected to amount to approximately 600 DKK. Beds and other furniture are often expensive to return, as they must be transported on pallets.

The condition of the item when you return it

You are only liable for any deterioration in the value of the item resulting from handling other than what is necessary to ascertain the nature, characteristics, and functioning of the item. In other words – you can try the item in the same way as if you tried it in a physical store.
 
If the item has been tried beyond what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.
To receive the full purchase amount back, you must therefore do the same as one can in a physical store. You may try the item, but not actually use it.

Refund of the purchase amount

If you cancel your purchase, you will of course receive the amount you paid to us back. In the case of a depreciation in value for which you are liable, this will be deducted from the purchase amount.

If the purchase is returned later than 30 days after receipt, we may determine that the money should be refunded in the form of a gift card. For example, if the credit card has been blocked in the meantime and we cannot refund the money to the card used.
 
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a different delivery method than the cheapest standard delivery we offer), without unnecessary delay and in any case no later than 14 days from the date we have received notice of your decision to cancel this agreement. We will carry out such a refund using the same payment method you used for the original transaction, unless you have expressly agreed to something else.
We may withhold the refund until we have received the item back, unless you have provided evidence of having returned it before then.
 
If you cancel the purchase, the item must be sent to:
Mamma-shop.com
Sivlandvænget 3
5260 Odense S, Denmark

We would like to point out that we do not accept packages sent by cash on delivery or packages sent to a package shop/post office.

What should I send back?

You must include a copy of the order confirmation or other documentation for your purchase, so we can see who the package is from.
Note! We do not accept packages sent by cash on delivery.

Exchange

For exchanges, you must pay the shipping costs to have the items sent again.

Right of Complaint

When you shop at Mamma-shop.com, you obviously have a 24-month right of complaint. If the item is damaged, you can send us an email with a description of the damage, and we will get back to you as soon as possible with information on how we will resolve the issue.
This may mean that you either get the item repaired, exchanged, a refund, or a price reduction, depending on the specific situation. This obviously requires that the complaint is justified, and that the defect did not ariseet as a result of improper use of the product or other damaging behavior.
Complaints must be made within a reasonable time after you have discovered the defect in the item.
Therefore, remember to keep your invoice in case a et problem arises. We will refund reasonable shipping costs you may incur in connection with the return of the item when the complaint is justified. In practice, this will be the cheapest shipping method. When you return the item, please specify what the problem is, as detailed as possible.

Remember that the item must always be sent back in secure packaging, and get a receipt for shipping, so we can reimburse your shipping costs. Note! We do not accept packages sent by cash on delivery or similar.

Product Range

In the event that products or models are delayed from the supplier or are discontinuedet, Mamma-shop.com will inform you about this.
Documentation and guidance: If there are product descriptions and user manuals for the item, these will be included with the delivery from Mamma-shop.com. If you want further information or advice, you can contact us at contact@mamma-shop.com. Mamma-shop.com guarantees that the products meet the requirements for CE marking.

Gift Cards

When purchasing a gift card, the card is active for 3 years from the date of purchase. It is possible to use the card in multiple transactions if desired. For example, if you have a et gift card worth 1,000 DKK and use 500 DKK on an order, the remaining 500 will stay on the card to be used later. Et gift cards from Mamma-shop.com are delivered electronically, as a PDF document, where you can download the et gift card, which you can print or send to the gift card recipient. If the card gets lost, it is possible to contact customer service to get the code reissued. You do not pay for shipping when purchasing a gift card!

Personal Information

At Mamma-shop.com, your information is confidential and will be processed in accordance with the Data Protection Act. Read more about our data protection policy .

In order for you to enter into an online agreement with Mamma-shop.com, you must register with the following personal information:
• Name 
• Address  
• Email address 

We register your personal information with the purpose of being able to deliver the goods to you. The personal information is registered with Mamma-shop.com and is only deleted if the customer requests this. However, it is et requirement according to the bookkeeping law that the information is stored for at least 5 years. When personal information is collected via our website, we ensure that it always happens with your explicit consent, so that you are informed about exactly what information is collected and why.

Mamma-shop.com is the data controller and is the only one who has access to the information that is registered about you.
The director and employees at Mamma-shop.com have access to the information that is registered about you.

Information provided to Mamma-shop.com is not passed on or sold in any way to third parties, and we do not register any sensitive personal information.
As a registered customer at Mamma-shop.com, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights under the Data Protection Act, and inquiries in this regard should be directed to Mamma-shop.com via email contact@mamma-shop.com.

Force Majeure

As a result of force majeure, Mamma-shop.com’s obligations cease. If the period of force majeure lasts longer than 2 months, both you and Mamma-shop.com have the right to terminate the agreement, without any debt to be paid to the injurer in such cases. Force majeure includes, among other things, strikes, import/export bans, regardless of whether this occurs at the company or the company’s suppliers.

Reservations

Mamma-shop.com reserves the right to change and update the terms and conditions that apply to this website. It is important that you keep yourself informed of any changes.
Product images may vary in relation to the actual product.

Complaint Access

Standard Withdrawal Form