Always remember to read the Terms and Conditions before making any et purchases
The following sales and delivery terms apply to all deliveries from House of Mammashop ApS. The terms apply in the event that no other written agreements have been made between you as the buyer and Mamma-shop.com
When you shop at Mamma-shop.com, all transactions and agreements are made in Danish. Transactions and agreements with children and young people under 18 years of age can only be made by parents or another adult person who can legally act on behalf of the child or young person. At Mamma-shop.com, you can only order goods through our website. When you shop at Mamma-shop.com, you are entering into a transaction with:
House of Mammashop ApS
Sivlandvænget 3
5260 Odense S
CVR: 37919632
Phone: +45 36939022
Email: contact@mamma-shop.com
All prices are in local currency and include VAT for the shipping country. Prices are daily prices.
Our delivery times depend on which products you purchase. You can see the delivery time for each product. If the product is not in stock, you will receive an email or a call from an employee a few hours after the purchase.
Since we do not have all items in stock, the delivery time may vary from approximately 1 to 14 days. Your order will be dispatched when all items are packed and ready for shipment. Therefore, the latest dispatch date should be considered the actual dispatch date. 97% of all shipments reach you the day after we have sent it from our warehouse.
Delivery of goods is considered to have taken place when Post Danmark or GLS has delivered the item to the specified delivery address, and you have received/acknowledged the item.
We ship to Denmark, Sweden, Greenland, Belgium, France, the Netherlands, Italy, Poland, Spain, Germany, Austria, Portugal, the Czech Republic, Romania, Bulgaria, Croatia, Slovakia, Cyprus, Latvia, Slovenia, Lithuania, Estonia, Luxembourg, Finland, Malta, Greece, Hungary, Norway, Ireland, the UK, Switzerland. The shipping cost depends on the country being shipped to and can be seen at checkout. The price depends on the country, the type of goods, and the composition of the cart, including the total cart size.
All shipments are sent with Post Nord or GLS.
To track a shipment, you will immediately receive an email from us with a track-and-trace code after we have sent your order. Here you can log in to track your order.
Shipping costs can be seen when items are placed in the cart and a delivery address has been selected.
Current shipping prices can be found HERE.
Some items are too large for GLS and Post Nord and may therefore incur a delivery fee of 199 or 299 DKK. This covers pallet deliveries to private addresses. This will be indicated when you proceed to payment.
If it is agreed with Mamma-shop.com that Post Danmark or GLS may leave the delivery at the et specified location at the address, e.g. "Can be left in the carport" or "Leave at the front door" or similar, this is done at your responsibility and risk.
All shipments are insured by Mamma-shop.com. If you discover damage to the package, this must be reported to Mamma-shop.com by contacting contact@mamma-shop.com.
We would like to point out that if your package is not picked up at the Post Office/package box in time, the package will be returned to our warehouse. In such cases, shipping fees corresponding to our costs will be charged. costs.
All prices on Mamma-shop.com are including VAT and excluding shipping. No money will be withdrawn from your account until the item is shipped. There are no payment fees applied to Mamma-shop.com
We offer the following payment options:
1) Dankort, Visa Dankort, Visa, MasterCard, Maestro, American Express, Visa Electron, Diners Club, Mobile Pay, Viabill credit, and EAN invoicing. The payment is very simple and takes place over an encrypted and secure connection directly to PBS, and only you and PBS can read it. Thus, no one else can see or store your information. When paying with a credit card, you are always protected against misuse. You have the option to reject a payment when you receive your payment overview. You have no deductible in the event that your payment card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system.
2) Viabill. You can read more about this option here: http://www.viabill.com
3) You have the option to pay with child benefits. This means that you order and receive your goods immediately, but that Mammashop only withdraws the money from the account the next time the child benefits are paid. That is, if you order on the same day that the child benefits come, you will be charged that same day. If you buy the day after the child benefits have been paid, the money for your purchase will only be withdrawn the next time the child benefits are paid out. If, for some reason, we cannot deliver your order immediately and your order is therefore only delivered after the child benefits are received, we will also only withdraw the money when the goods are shipped. When using our service to pay with child benefits, the total order can be a maximum of 2,000 DKK, including any fees and shipping. It is not possible to combine paying with child benefits and Viabill payment.
You will receive an email when the item has been shipped with an invoice and shipping information.
You have a 30-day right of withdrawal when you shop with us. To use the extended return policy compared to the original 14 days according to the Consumer Agreement Act, the following conditions must be met.
The withdrawal period expires 30 days after the day you:
You must notify us within 30 days of receiving the item that you wish to withdraw your purchase. The notification must be given by sending an email to contact@mamma-shop.com. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal.
You can choose to use our standard withdrawal form or our return portal – but it is not et mandatory. Any clear notification is sufficient.
You cannot withdraw simply by refusing to accept the item without simultaneously giving us clear notice.
If you have purchased multiple items from us, you have the option to return one or more items – even if they were purchased in one single order. Note that you only get the delivery costs refunded if you cancel the entire order. In case of partial return, shipping costs will not be refunded.
You must send the item back to us without unnecessary delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item.
When returning, you are responsible for ensuring that the item is securely packaged. You bear the risk for the item from the time it is delivered to you until we have received it back.
For items not picked up at post offices/package shops, you will be charged for the return shipping in the same way as if you had returned via our return portal.
Certain items cannot be returned by regular mail due to their nature. This applies, for example, to Toddler Beds, larger furniture, etc. The costs for returning such items are expected to amount to approximately 600 DKK, as they must be returned on a pallet.
You are only liable for any deterioration in the value of the item resulting from handling other than what is necessary to ascertain the nature, characteristics, and functioning of the item.
In other words – you may try the item in the same way as if you were trying it in a physical store. If the item has been tried beyond this, we consider it used, which may mean that you only get part of – or in certain cases none of – the purchase amount refunded.
To receive the full purchase amount refunded, you must not actually use the item.
If you cancel your purchase, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer).
The refund will be made without unnecessary delay and no later than 14 days from the date we have received your notice of cancellation.
We will carry out the refund using the same payment method you used for the purchase, unless otherwise agreed.
We reserve the right to withhold the refund until we have received the item back, or you have provided documentation that it has been sent back – whichever occurs first.
In case of depreciation for which you are liable, this will be deducted from the refunded amount.
If you cancel the purchase, the item must be sent to:
House of Mammashop ApS
Sivlandvænget 3
5260 Odense S
Denmark
We do not accept packages sent by cash on delivery or to a package shop/post office.
Please attach a copy of the order confirmation or other documentation for the purchase, so we can identify the sender.
In case of exchange, we ask you to bear the costs yourself. shipping costs for the new shipment.
When you shop at Mamma-shop.com, you obviously have a 24-month right of complaint. If the item is damaged, you can send us an email with a description of the damage, and we will get back to you as soon as possible with information on how we will resolve the issue.
This may mean that you either get the item repaired, exchanged, refunded, or a discount on the price, depending on the specific situation. This, of course, requires that the complaint is justified and that the defect did not occuret as a result of improper use of the product or other damage-causing behavior.
Complaints must be made within a reasonable time after you have discovered the defect in the item.
Therefore, remember to keep your invoice in case a et problem arises. We will refund reasonable shipping costs that you may incur in connection with the return of the item, when the complaint is justified. In practice, this will be the cheapest shipping method. When you return the item, please specify what the problem is, as detailed as possible.
Remember that the item must always be sent back in secure packaging, and get a receipt for shipping so we can refund your shipping costs. Note! We do not accept packages sent by cash on delivery or similar.
In the event that products or models are delayed from the supplier or discontinuedet from the assortment, Mamma-shop.com will inform you about this.
Documentation and guidance: If there are product descriptions and user manuals for the item, these will accompany the delivery from Mamma-shop.com. If you want further information or advice, you can contact us at contact@mamma-shop.com. Mamma-shop.com ensures that the goods meet the requirements for CE marking.
When purchasing a gift card, the card is active for 3 years from the date of purchase. It is possible to use the card multiple times if desired. For example, if you have et a gift card for 1,000 DKK and use 500 DKK on an order, the remaining 500 will stay on the card to be used later. Et gift cards from Mamma-shop.com are delivered electronically, as a PDF document, where you can download et the gift card, which you can print or send to the gift card recipient. If the card goes missing, it is possible to contact customer service to retrieve the code again. You do not pay for shipping when purchasing gift cards!
At Mamma-shop.com, your information is confidential and will be processed in accordance with the data protection law. Read more about our data protection policy.
In order for you to enter into an online agreement with Mamma-shop.com, you must register with the following personal information:
• Name
• Address
• Email address
We register your personal information with the purpose of being able to deliver the goods to you. The personal information is registered with Mamma-shop.com and will only be deleted if the customer wishes so. However, it is et required according to the bookkeeping law that the information is stored for at least 5 years. When personal information is collected via our website, we ensure that it always happens with your explicit consent, so that you are informed about exactly what information is collected and why.
Mamma-shop.com is the data controller and is the only one who has access to the information that is registered about you.
The director and employees at Mamma-shop.com have access to the information that is registered about you.
Information provided to Mamma-shop.com is not passed on or sold in any way to third parties, and we do not register any sensitive personal information.
As a registered customer at Mamma-shop.com, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights under the Data Protection Act, and inquiries related to this should be directed to Mamma-shop.com via email contact@mamma-shop.com.
As a result of force majeure, Mamma-shop.com’s obligations cease. If the period of force majeure lasts longer than 2 months, both you and Mamma-shop.com have the right to terminate the agreement, without any debt to the liable party in such cases. Force majeure includes, among other things, strikes, import/export bans, regardless of whether this occurs at the company or the company’s suppliers.
Mamma-shop.com reserves the right to change and update the terms and conditions applicable to this website. It is important that you stay informed about any changes.
Product images may vary from the actual product.
(To be filled out and returned only if you wish to exercise the right of withdrawal – it is not et requirement)
To:
Mamma-shop.com
Sivlandvænget 3
5260 Odense S
Email: contact@mamma-shop.com
I hereby inform you that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods:
Ordered on: ___________
Received on: _________
Consumer's name: _____________________________
Consumer's address: ____________________________
Consumer's signature: ________________________
Date: _________________
(Only if the content of the form is communicated on paper)
The terms and conditions were last updated: 24-06-2025
